Start With Safety
For immediate danger, call 911. Report public water or wastewater emergencies through the city route. The referral line is separate from emergency services and does not replace a utility report.
Call the Referral Line
The owner confirms the referral line is available 24/7. Explain the location and type of damage and ask about available help. This does not promise provider availability, dispatch or arrival time.
Review the Provider Agreement
Ask the independent business about charges, qualifications, insurance, permits, scope and completion documentation. Obtain terms in writing. We do not guarantee the work or decide whether a claim is covered.